Billing Policies

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All active Lexvor users agree to the following terms regarding monthly recurring billing rejects, missed payments, and all forms of failure to complete their monthly payment cycle. 

 

All Lexvor users are automatically scheduled to be billed on the 1st of each month until their plan is cancelled, expired, or no longer active. If you wish to change this billing date you may request this by contacting the Lexvor billing department via email at clientservice@lexvor.com. All Lexvor users also do all acknowledge that they are 100% responsible for all missed payments, payment failures, and ability/inability to complete their payment cycle in a timely manner regardless of the reasoning. In the event of a form of payment failure, must either complete their missed payment, make a partial payment, or make a scheduled payment arrangement. Lexvor Billing policies will be followed as listed below.

 

Billing Terms

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On the day of the reported reject, a notice will be sent to the user. This notice will detail the amount owed, the due date and the scheduled date for account suspension, and the scheduled date for deactivation. The user will have 14 days past their original scheduled payment before a suspension is placed on their account. If payment is unable to be made by the 14th day, the line will remain to be suspended until payment has been made. Further, if payment is not made 30 days past the original scheduled payment date, a final notice will be sent via email and mail to the users inbox and mailing address that the line will be deactivated 60 days past the original scheduled payment date. On the 60th day, the line will be deactivated and the phone number(s) will be lost. Further, to port out any phone number from the account, the account balance must be in good standing with the primary account holder. A user may make a partial payment to cover the costs associated with their line in order to port out their phone number or transfer service to a seperate Lexvor account.

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Lexvor Connect Late Fee Policy

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1. Late Fee Overview: Lexvor Connect values timely payments to ensure uninterrupted access to our services. To encourage prompt payment, a late fee policy has been implemented.

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2. Late Fee Schedule:

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• After 7 days from the due date: $10 late fee

• After 14 days from the due date: $25 late fee

• Month to Month Billed Plans (Prepaid) will be disconnected within 24 hours if payment is not collected.

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3. Reactivation Fee:

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• After 30 days from the due date: $25 late fee + $20 reactivation fee

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4. Phone Number Policy:

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• After 30 days from the due date, Lexvor Connect does not and will not retain or store the user's phone number.

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5. Late Fee Process:

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• Late fees will be automatically applied to the user's account after the specified grace periods.

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• Users will be notified of late fees via email and/or SMS.

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6. Reactivation Process:

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• In the event of service suspension after 30 days, users must pay the outstanding balance of $25 (late fee) plus the $20 reactivation fee to restore service.

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• Reactivation will only occur upon successful payment.

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7. Payment Reminders:

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• Users will receive payment reminders prior to the due date to avoid late fees.

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• Additional reminders will be sent as the due date approaches and after the grace periods.

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8. Disconnection of Service:

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• Failure to pay the outstanding balance within 30 days will result in the disconnection of Lexvor Connect services.

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9. No Phone Number Storage:

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• After 30 days, Lexvor Connect does not and will not store the user's phone number for any purpose.

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10. Dispute Resolution:

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• Users with concerns or disputes regarding late fees should contact Lexvor Customer Support for resolution.

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By using Lexvor Connect services, you acknowledge and agree to comply with this late fee policy. Lexvor reserves the right to modify or update this policy at any time, and users will be notified of any changes. For inquiries or assistance, please contact Lexvor Customer Support.

 

Partial Payments

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Users may make partial payments to avoid their account from being suspended. If payment is unable to be made in full by the 30th day the account will become suspended and fall back under normal payment terms. The line will remain to be deactivated on the 60th day past the original payment date as the account balance was unable to be paid in full. Notices will be sent as listed above. 

 

Payment Arrangements

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A scheduled payment arrangement can be made to prevent the account from being suspended. This payment arrangement can not be more than 21 days past the original scheduled payment date. If payment is not made on the arranged date the account will be suspended. Payment arrangements must be requested and can be denied based upon user history. If payment is not made by the arranged date and is not completed, line will remain to be deactivated on the 60th day past the original payment date if the account balance is not paid in full. Notices will be sent as listed above. 

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© 2024 Lexvor Inc. All rights reserved. Last Updated: 08/06/2024